The 4th International Conference on Nursing

Author :

Manggar Purwacaraka

Affiliation :

Master of Nursing Program, Universitas Brawijaya, Malang, Indonesia

Abstract :

Introduction Emergency Department (ED) has to handle problems within a short time to reduce morbidity, disability and mortality, which may also affect the burden of health care cost. A fast response time is required from staff in ED while hospital environment should be arranged well to increase patient satisfaction. This systematic review aim was to determine the satisfaction of waiting time among patients in emergency triage room. Methods These systematic reviews was conducted by searching and analyzing all eligible studies from electronic database PubMed and Science Direct. Study eligibility data were original research, patients in the emergency room who passed triage and their experience in ED. Results Six studies between 2010-2016 were analyzed. These study examined about the satisfaction of waiting time among patients in emergency triage room. The results showed that patient satisfaction was influenced by many factors affecting waiting time and the intervention types administered during the waiting time. Patients with not urgent condition had a long wait time. Patient should understand how triage carried out to avoid misunderstandings. Other factors included triage room design, in which the visual art could lead to make patients more relaxed. The difference African-Americans and whites also affect waiting time in triage. However, changing formation of health personnel in triage have not much impact on patient satisfaction. Conclusion For future research, mindfulness should be used to improve patient waiting time and patient satisfaction by measuring three dimention of service quality including quality of interaction, physical environment and patient outcome.

Keywords :

Patient Satisfaction; Waiting Time; Triage; ED